Venue FAQ/Policies


Physical Address- 500 Broad Street, Bridgeport, CT 06604


The Hartford HealthCare Amphitheater offers a wide variety of alcoholic beverages for purchase during your visit to the venue. You are not permitted to bring any alcoholic beverages into the venue. A valid and current Driver's License or State ID card is required to purchase alcohol; guests will be required to show ID each time they purchase.

All Access Passes

All Access passes or Backstage Passes are not available for purchase. Visit to view any VIP packages that may involve a meet and greet or additional access. The venue box office does not sell any meet and greet, backstage or venue passes.

Animals- Service

Like many venues and other large places of assembly, the Hartford HealthCare Amphitheater has a “no pets” policy. However, Hartford HealthCare Amphitheater’s policy explicitly permits guests with disabilities who use dogs as service animals. Hartford HealthCare Amphitheater’s policy (consistent with ADA’s revised guidelines) defines “service animal” as limited to a dog that is individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the individual’s disability. The Hartford HealthCare Amphitheater requires (consistent with the ADA) service animals to be harnessed, leashed, or tethered unless these devices interfere with the service animal’s work or the individual’s disability prevents him or her from using these devices. Individuals who cannot use such devices must maintain control of the animal through voice, signal, or other effective methods.

Automobile Assistance

If any assistance is needed with your vehicle please contact your normal Emergency Assistance provider. Hartford HealthCare Amphitheater does not have tow or lockout services on site. Emergency assistance vehicles are permitted on property to assist with lockouts, jumps or tows but the guest will need to arrange for such services.


CLEAR plastic, vinyl or PVC tote bags no larger than 12" x 6" x 12", and/or small clutch bags (6" x 9"). The small clutch bags do not need to be clear.

Banners and Signs

Signs larger than 8.5 X 11 inches are not permitted into the venue; this size is a standard sheet of paper. We do not permit banners or signs larger than this due to the potential to block other guests' view of the performance. All signs must be appropriate in nature and not be a distraction to the artist.

Box Office

The box office is open the day of the event/performance.

Bus Parking

Buses are considered oversized vehicles and will be charged up to $100.00 if they will be remaining on site during the event. Buses that will be dropping off guests can leave the parking lot and return 45 minutes prior to the end of the event with no additional charge. All buses will be boarded by our security staff to ensure no underage drinking is taking place on the bus. If there is any underage drinking, the whole bus will be turned around and no one will be able to enter the event. The venue will not issue refunds and bears no expense as a result of the non-admittance. Bridgeport Police will be on site assisting in the bus lot to ensure all guests on buses are acting appropriately and within accordance with the law.

Camera Policy

The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and is not allowed in. If the camera lens zooms out of the camera more than 1 inch, it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.


The venue does not allow camping or overnight parking of any kind.

Cancellation Policy

Cancellations will only occur in the event of severe weather, artist cancellation or an act of God. In the event of a cancellation, local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase.

Cell Phones

Generally, cell phones are permitted in the venue. On occasions, comedy shows, in particular, may not allow cell phones due to artist requests.

Conceal and Carry

The Hartford HealthCare Amphitheater does not allow weapons on our property. Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will not take responsibility for any weapons left in vehicles.


The Hartford HealthCare Amphitheater offers a wide variety of concession options throughout the venue, serviced by Aramark Food and Beverage.

Contact Information

Venue Address- 500 Broad Street, Bridgeport, CT 06604


In the best interest of fans and staff, the Event Organizer will continue to monitor local COVID-19 trends and meet or exceed protocols mandated by local governments. By purchasing tickets to this event, unless prohibited by law, you agree to abide by the health and safety measures in effect at the time of the event, which may include, but not be limited to, wearing masks, providing proof of vaccination status and/or providing proof of negative COVID-19 test. Check back often for updates to your event venue website as guidelines are subject to change.

Credit/ Debit Cards

All main concession and merchandise stands take solely credit cards- Visa/ MasterCard / Discover and American Express.

Drop Offs

The drop off area is located in front of the Total Mortgage Arena located next to the Amp. Guests cannot remain in their vehicles during the event; they must drop off and return 45 minutes prior to the end of the show. If you do not return within 45 minutes of the end of the event, you will not be allowed to enter until the majority of cars have exited the parking lot. Local law enforcement will close all incoming traffic and only allow traffic exiting the venue.


In the event of an emergency while on site, Hartford HealthCare Amphitheater has trained paramedics to assist with any medical issues. First aid is located on the lower concourse, but any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any dangerous weather or potential crowd-related issues. In the event of a weather emergency, we will communicate with guests that are inside of the facility as well as guests on their way to the venue. Please follow our Facebook page and website for the latest developments on event days.


Entrance Gates

Our Main Entrance is available for use regardless of the ticket type. The VIP Club has a separate entry gate located to the right of the Box Office at the door marked '500 Broad Street'. All guests using this gate must be VIP clients and have the appropriate ticket. Suite holders may enter through any of the three gates.

Event Listing

A complete listing of events can be found at

Fan Assistance

If you need assistance while at an event, please visit our guest services window located directly inside our Main Entrance.

Fan Mail

Hartford HealthCare Amphitheater will do our best to get any fan mail sent to the venue to the appropriate parties. We cannot guarantee that any package or letter will be given to an artist. We recommend visiting the artist’s website and sending any items to their designated address. We are not responsible for returning anything that is sent to the venue for an artist.

Fast Lane

For select events, guests can purchase Fast Lane passes via . The Fast Lane passes do not permit the guest to enter any earlier than the designated gate time, however, it does have a shorter line. Fast Lane Gates are located at our Main Entrance.

Gate Times

Parking lots will generally open 1.0 to 1.5 hours prior to our scheduled gate time. Gate times vary but are usually 1.5 hours prior to show time. Please check the specific event page as these dates are subject to change. Please do not attempt to enter the venue any earlier than the designated times as you will be turned around and told to return when the parking lots open.

Group Ticket Sales

Hartford HealthCare Amphitheater does not offer group ticket sales. If you have a large party that will be attending the show the only option would be to contact our Premium Seating Department at [email protected]. Premium Seating sells all VIP boxes, suites, and club seats at the venue that can accommodate larger parties than the standard ticket limit.

Guest Conduct

Guests are expected to behave respectfully, in accordance with venue policy and state and local laws. Any guest that is acting in a manner that venue management deems unsafe is subject to eviction. If a guest violates a state or local law, they will be subject to any tickets or punishment deemed necessary by local law enforcement.

Guests with Disabilities

Hartford HealthCare Amphitheater strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here please make sure you let us know.

  • Ticketing – ADA tickets can be purchased online via www.ticketmaster.comYou do not need to call the box office to place an order as all of our accessible tickets are available through  Look for the logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range, but be advised it does occasionally sell out. We have very limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you order tickets.
  • Day of Show Parking – Accessible Parking is located outside of our Box Office. Let the parking staff know that you need accessible parking and they will direct you accordingly. You need to have an accessible placard.  Please be advised that parking is limited. If you do not absolutely need accessible parking, please park in the general lots. 
  • Accessible Stations – if you have questions or need assistance we have a stand staffed with customer service employees to help answer questions related to seating or other accommodations. This stand is located directly inside our Main Entrance.
  • Unexpected Needs – if you have had an injury or illness that prevents you from using the original seat you purchased, we strongly recommend going through to exchange all tickets for accessible seating. We will have a very limited number of seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating permits for the guest with the accessible need and one companion.
  • Accommodations – all venue bathrooms, concession stands, and merchandise stands are accessible.
  • Hearing Assistance –The Hartford HealthCare Amphitheater utilizes Sennheiser MobileConnect.

Items ALLOWED to be brought into venue

  • Cameras – nonprofessional only, no detachable lenses
  • Umbrellas – Small personal umbrellas no longer than 24″ in length without pointed metal tips 

Items NOT ALLOWED to be brought into venue include, but are not limited to

  • Weapons of any kind
  • Chairs
  • Alcohol
  • Illegal drugs/substances
  • Glass/Metal containers
  • Cans
  • Hard sided/large coolers
  • Large or oversized bags/backpacks, such as luggage, duffel bags, or industrial/camping-sized backpacks
  • Laser pointers
  • Animals (except service animals)
  • Fireworks
  • Food/beverage of any kind
  • iPads
  • Selfie Sticks


If you lose an item while you are at an event, you can check with Guest services just inside the Main Gate. Our venue reception is open Monday through Friday from 9:00 AM to 5:00 PM and will secure all lost and found items following each event. You can email in advance to see if we have your item at [email protected]. Please do not visit the venue outside of normal business hours as we will not be able to assist you. Please note, you are not permitted to come into the facility and search for your item. All items found are kept for a period of thirty (30) days prior to being donated to local charities.

Lost or Stolen Tickets

Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed. If a ticket needs to be reprinted during the event, guests can visit the box office and have their ticket reprinted for a fee.

Medical Assistance

First Aid is located on the lower concourse. We have trained medical personnel that are able to assist with any issue you encounter. We have ambulances on site throughout the duration of the event that can transport guests if needed. If you have a condition that requires you to use a needle for medication while you are here, please do so in our medical office so the syringe can be properly disposed of.

Medication Needs

It is recommended that guests bringing medication into the venue for necessary or possible administration during the show utilize or have with them the original container and/or label pertaining to the prescription, or other form of documentation or confirmation of personal medical use, which may be requested of the guest for examination and verification by venue staff or security.


Merchandise will be available for all concerts at our Merchandise booths located throughout the facility. All merchandise is the property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.

Overnight Parking

There is no overnight parking permitted at the venue. Any unauthorized vehicles on site prior to an event or after an event will be towed at the owner's expense.


Parking in the Transit garage and rear of surface lots is included in the price of your ticket. Premier Parking is located at the front of the surface lots closest to the Amphitheater. Handicap parking is available on site. Please have your placard visible and the attendants will direct you to the designated area. Premier Parking is available for purchase online. Prices for Premier Parking range from $30.00 to $60.00 for automobiles and $80.00 to $100.00 for limousines/RVs/buses. Premier Parking prices will increase for automobiles and limousines/RVs/buses when purchased on the day of the show at the Hartford HealthCare Amphitheater. We recommend purchasing premier parking in advance for your convenience.

  • Oversized vehicles (including buses and RV’s)- A limited number of RV spaces are located at the back of Lot A with a parking pass. There is no overnight parking permitted at the venue. Any unauthorized vehicles on site after an event will be towed at the owner’s expense.
  • Limousines– can drop off and pick up at the front of Lot A. Limousines can park in the back of the VIP lot with the properly paid parking pass.

Premier Parking is located in the front of the lots directly across from the Amphitheater. (Lafayette  Street). Premier overflow parking is available on the ground level of the transit garage. Please show your e-premier parking pass.

General Parking is located in the  parking garage next door (Transit Garage at Harbor Yard on Main St) and rear of the surface lots across from the Amphitheater (Lafayette Street).

VIP Parking is located in the private lot adjacent to the Amp (Broad Street entrance just past the Amp)




Police Assistance

Local law enforcement is on site for every event and are responsible for directing all traffic into the venue. On duty law enforcement officers are the only individuals able to carry a weapon on our property. We do not allow conceal and carry weapons to be brought onto our property nor will we secure them.

Premier Parking

Premier Parking is available for every event. The price will vary based on the event. This can be purchased prior to the show via or on site at the venue. Premier Parking is located in Lot C and B. Premier Parking does not guarantee early exit out of the parking lot.

Premium / VIP Seating

If you are interested in purchasing floor VIP seats or club seats for the season, please contact our PSS department at [email protected]. Neither the venue receptionist nor the box office can answer questions regarding pricing or availability for these boxes.

Public Transportation

The Hartford HealthCare Amphitheater is easily accessible via Metro North, Amtrak, GBTA, and Ferry.


Hartford HealthCare Amphitheater is a cashless facility.


Re-Entry is not permitted at the Hartford HealthCare Amphitheater. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point, you will not be allowed back in without a new ticket.


The Hartford HealthCare Amphitheater participates in a venue-wide recycling program. You will find recycling bins located though-out the venue. Please recycle where possible.


Restrooms are located in the upper and lower concourses.

Scalping Tickets

Scalping or reselling tickets is strictly prohibited on venue property. Any guest caught selling tickets on the property will be turned over to local law enforcement.


Venue security and law enforcement are located throughout the facility to ensure a safe and secure environment. All security personnel are wearing designated shirts and can assist with any questions or concerns. Please do not hesitate to contact our on-site staff if any assistance is needed.

Your safety and security is most important to us. The following details will outline our general venue’s guidelines:

Security Procedures

When coming through the gates, please plan on security using metal detectors and/or a physical pat down for our search procedures. All bags are subject to inspection. If you have a medical reason for not wanting to be searched via metal detectors, please visit our Box Office and they will give you an alternative to our metal detectors. More information can be found here


All sponsorship inquiries should be directed to our office; please email [email protected]. Any handouts or presence on site needs to be cleared with venue sponsorship. If you do not have permission to be on site, you will be escorted off the property.


Are not permitted due to storage capacity issues.


Tailgating is permitted and closely monitored.


Some shows do allow audio recording so please contact us prior to the event you are attending to confirm if this will be allowed.


The Taxi pickup is located in front of the Box Office.


Traffic is controlled by local law enforcement. If there are any major traffic issues that will impact the start of the event, we will attempt to post this information on our social media pages.



Small umbrellas are permitted inside the venue. The policy is subject to change at management's discretion.


Upgrades are available through our Experience App; download the program and see all of the upgrades and experiences we have available at

VIP Club

The VIP club will open doors and remain open until one (1) hour after the event has ended. VIP Club Guests will have access to our private facility, premium liquor, beer selections and excellent chef-prepared food offerings.

VIP Parking

The VIP lot is located in Lot A. Guests must have a pass or be on the parking list to access these lots. Guests can enter through the driveway to the right of the box office.


All shows will go on rain or shine. However, in the event of severe weather, we will keep our fans notified via our social media pages.

Will Call

Will call tickets are available for pickup at the box office located to the right of the main entrance gate. Please make sure that you have a photo ID matching the purchaser's name to pick up tickets. Any name changes must go through Ticketmaster Customer Service- 800-653-8000.

Guests are not permitted to put tickets at will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.

If tickets or passes are being left for you, they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. We do not receive these tickets until the day of the event, close to doors, so please do not try to pick them up earlier. If your tickets/passes are not at will call, you will need to contact the person that left them for you to determine their location. The box office cannot contact any member of the tour for you.

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